FAQ

Important Information
Delivery dates / order cut offs

We are currently delivering on the first Friday of each month.
Orders for Friday must be placed online by Wednesday at midnight.
Basic cake orders must be placed a minimum of 5 days prior to delivery or pickup date.
Speciality/Custom/Tiered cake orders must be ordered with a 14 day notice.

Delivery Fees

Delivery fees range from $5 – $15+ depending on your location.

Delivery Times & Instructions

Delivery is as easy as pie!
Deliveries will take place between 7:30-3pm on Fridays. You will receive a text on Thursday with a 2-3 hour time window for delivery on Friday. Our drivers are instructed to leave your item on your doorstep, porch, or outdoor location per your special instructions that you have provided us. PLEASE DO NOT MEET THE DRIVER OUTSIDE – we have a no contact policy. This ensures the best health and safety practices for both our customers and our drivers. Once the driver has returned to their car you will receive a text message that your tasty treats have arrived!

Do you live in a Condo/Apartment/Townhouse/Difficult to find home, etc?

Please provide us with accurate instructions on where to leave your treats! This will help us cut down on our delivery times to other customers.
If you live in an apartment or condo please provide us detailed information on how to access your building or meet us at the front door.

Do you deliver to my area?

Kizbee’s currently services most of Southern NJ including: Cape May County, Atlantic County, Camden County, Cumberland County, Salem County, Little Egg Harbor, Tuckerton, Evesham Township, Cherry Hill, Marlton, Vorhees, Mount Laurel, Deptford, Burlington County, Ocean County, & Washington Township. Please e-mail us if you have a delivery request to a specific location: KizbeesOrders@gmail.com

What if I have a custom cake order request?

Please, call us at 609-553-3383 (Mon-Fri 10-3) or e-mail us at KizbeesOrders@gmail.com . Allow for up to 24 hours+ for all email responses.

We REQUIRE 1-3 inspiration pictures in order to make your custom cake.

Why can't we choose specific flavors of cupcakes, scones, etc.?

Due to COVID-19 there have been a number of ingredient shortages and it’s not just in the food stores – it’s with our distributors as well!  So, unfortunately due to ingredient shortages we cannot guarantee specific flavors of some items or allow you to pick particular items out.  We will do our best to try and accommodate requests such as “please no peanut butter flavors” or “no bacon cheddar scones – we don’t eat bacon!”  Each week we are working hard to source high quality ingredients and are doing the best we can to make flavor profiles that will be tasty and terrific – so simply put – just trust us!

I called your shop and haven't heard back! Help!

At this time we are available by phone Mon – Fri. 10am – 3pm & Sat-Sun 10-2pm. If you have trouble reaching us please leave a voicemail or send us an email so management working remotely can answer your questions – KizbeesOrders@gmail.com

Any emails sent after business hours or on Sundays will be answered the next business day.

Can I order curbside pick up?

Yes! Simply select “pickup” during checkout and choose your date and time. There is no minimum for curbside pickup!

What are you doing to ensure customer & employee safety?
We have implemented several stringent health and safety guidelines that go above and beyond our normal operating procedures.  Currently, we are working with a very small and limited crew of talented people who are doing it all and committed to your safety.
 
 
Our operations have changed immensely so that only 2-3 team members are allowed inside our kitchen space at once. During retail hours, we ask that one 1-2 customers from the same party enter the entryway. Please wait your turn to ensure customer & staff safety. Team members are required to wear masks inside the building and we sanitize after each shift – – you name it, we clean it!  If you choose to stop in during retail hours please know that masks are required. We will not serve you without a mask – this is for the safety of everyone.
 
Our drivers change gloves between deliveries and are instructed to wear a mask. All orders are left outside your door and we have adopted a strict “no contact” policy to ensure everyone’s safety. If you’d like more information or have any questions about what we’re doing to combat COVID-19 contact us by sending an email to KizbeesOrders@gmail.com.

Retail Hours:

CURRENTLY CLOSED FOR WINTER BREAK JAN. 1 - MAR. 2

Thurs. & Fri. : 10-4

Sat. & Sun. : 10-2

Deliveries & Pickups:

We are currently delivering on the first Friday of each month.

Pickup is offered 7 days a week at our retail location & all of our farmer market locations throughout the year.

Contact

Phone

(609) 553-3383

Address

734 W. White Horse Pike Egg Harbor City, NJ 08215

(On the corner of Cologne Ave. and Rt. 30, next to Gilchrist and across from Bulldogs Bar and Grill).